Deadlines beat dashboards
Payment companies often show beautiful dispute dashboards and still miss representment cut-offs. The failure is rarely the chart — it is ownership of the next action before the window closes.
In recent audits we sample cases where the status looked “in progress” while the scheme clock had already run out. A durable fix is simple: every open dispute has a named owner, a next deadline, and a fallback when that owner is away.
If your queue reports look healthy while finance still books unexpected losses, start with the calendar — not another metric tile.