Futurenetsolutions
Dispute handling audits for payment companies — testing whether chargebacks, evidence packs, and case timelines survive real scrutiny.
Primary engagement
Dispute Handling Audit — a structured review of how your payment company intakes, investigates, represents, and closes customer and scheme disputes.
You receive a ranked findings pack: missed deadlines, thin evidence, unclear ownership, and remediation steps operations and risk can schedule together. Pricing is informational; work starts after a written proposal.
Related audits
Request a focused dispute review or combine modules into a wider payments operations assurance programme.
Dispute Handling Audit
A structured review of how your payment company intakes, investigates, represents, and closes customer and scheme disputes.
Chargeback Workflow Review
A focused audit of chargeback intake, representment drafting, and deadline tracking across your card and scheme rails.
Evidence Trail Assessment
Tests whether dispute evidence packs are complete, consistent, and ready for scheme or merchant representment.
Customer Communication Controls Audit
Reviews notices, timelines, and tone controls when customers raise payment disputes or receive provisional credits.
From recent engagements
Payment teams who asked us to pressure-test dispute handling before the next scheme review or board report.
They sampled our chargeback queue against scheme windows and found cases sitting past representment cut-offs with no owner. The fix list was operational, not theoretical.Helena Ng — Operations lead, card-acquiring platform
Our dispute audit showed where evidence packs failed merchant representment. Risk and support finally shared one timeline.Marcus Ho — Head of payments risk, checkout provider
Board asked how we handle disputes end to end. Futurenetsolutions gave us a control map tied to real cases, not a policy rewrite.Sofia Tan — Compliance manager, digital wallet
Common questions
Is Futurenetsolutions a dispute management platform?
No. We audit how payment companies handle disputes, chargebacks, and case evidence. You keep your existing case tools; we test whether workflows, timelines, and records hold up under scrutiny.
What does a dispute handling audit cover?
Intake routing, representment evidence, scheme deadline tracking, customer communication trails, refund and provisional credit controls, escalation ownership, and sampling of closed cases against your stated procedures.
Do you work with Hong Kong payment teams?
Yes. Discovery can be remote or at Metroplaza, Kwai Chung. Workshops run in Hong Kong Time. Deliverables are written in English.
How do fees work?
Prices on this site are informational starting points. After a scoping conversation we send a written proposal with scope, timeline, and fees. This site does not process payments.