Services
Focused audits for payment companies that need clear answers on how disputes are handled — from first notice to final adjustment.
Dispute Handling Audit
A structured review of how your payment company intakes, investigates, represents, and closes customer and scheme disputes.
Chargeback Workflow Review
A focused audit of chargeback intake, representment drafting, and deadline tracking across your card and scheme rails.
Evidence Trail Assessment
Tests whether dispute evidence packs are complete, consistent, and ready for scheme or merchant representment.
Customer Communication Controls Audit
Reviews notices, timelines, and tone controls when customers raise payment disputes or receive provisional credits.