Customer Communication Controls Audit
Reviews notices, timelines, and tone controls when customers raise payment disputes or receive provisional credits.
From HK$22,000 · 10–12 days
Who it suits
Support and compliance teams that need assurance customer dispute communications are timely, accurate, and aligned with policy — without inventing urgency or dark patterns.
What you receive
- Communication control inventory across channels in scope
- Sample review of notices against stated SLAs
- Findings on missing disclosures, delayed replies, and ownership gaps
- Recommended message and escalation fixes
Format
Document and sample review with a short workshop. Pricing is informational and finalised in a written proposal.