Dispute Handling Audit
A structured review of how your payment company intakes, investigates, represents, and closes customer and scheme disputes.
From HK$52,000 · 3–4 weeks
Who it suits
Payment operations, risk, and compliance leads at acquirers, processors, wallets, and checkout providers who need evidence that dispute handling works — not only that a policy exists.
What you receive
- End-to-end dispute flow map with named owners
- Sampled case results against scheme and internal timelines
- Ranked findings by financial exposure and customer impact
- Remediation sequence operations and risk can schedule together
Format
Remote and Hong Kong–based workshops plus async case review. We sample queues, evidence packs, customer notices, and adjustment logs against your stated procedures, then walk findings with operations and risk leads. Pricing is informational; payment details are arranged after you enquire.